How can we help?
Find help with capture methods, permissions, purchases, and your account.
Quick start
- Open Waffly and choose voice, text, photo, barcode, or manual entry.
- Describe your meal or enter the information available to you.
- Review the estimate, adjust it if needed, and save it.
Your current plan in the app shows which features are available.
Permissions
- Microphone: required when you start voice input.
- Camera and photos: required when you use barcodes or photos.
- Notifications: optional and adjustable in iOS Settings.
- Apple Health: optional. Waffly asks before reading or writing data.
You can change Waffly permissions at any time in iOS Settings.
Purchases and restore
Purchases for Waffly Pro or BYOK use your Apple ID. Use the purchase or restore action offered in the app. If it fails, check that you are signed in with the Apple ID used for the original purchase and that you have an internet connection.
Do not purchase again before restore has finished.
Sign-in, password, and account
Use only the app controls to sign in or reset your password. Never email your password or a sign-in code. You can delete your account in the app settings. If you no longer have access, contact us with the minimum amount of redacted information.
Common problems
- No connection: Check internet access and try again later.
- Estimate looks wrong: Add quantities or ingredients and review the result before saving.
- Barcode is not recognized: Clean the camera, improve lighting, or use manual entry.
- Purchase or restore is missing: Check Apple ID, connection, and purchase status, then run restore again.
Contact and legal
If these steps do not help, emailsupport@waffly.app. A new email contains no prefilled diagnostic or account data.